FLOWERLAND WEDDINGS are committed to providing the best quality flowers and the finest designs. We understand that the orders you request are very important and should be delivered to the recipient to your direct specifications.

However, there may be occasions where you have concerns regarding your order meeting expectations. In these circumstances we suggest you contact FLOWERLAND WEDDINGS directly as soon as possible to discuss a favorable resolution to your concerns.

It is a general rule of thumb that flowers should last between 3-7 days. It is suggested that you ensure your flowers get water and are not exposed to elements such as heat in order to prolong their lifespan. Please keep any flowers you are not happy with as we may need to have them returned to the florist to assess any problems.

Any refunds for online or over the phone orders are credited back the original credit card on which the order was purchased.

Substitutions Policy

FLOWERLAND WEDDINGS goes to great lengths to ensure that what you see is what the recipient gets. There are times however when this is impossible due to various factors including local availability, seasonal variations and local laws (with regard to alcohol). Rather than reducing our product range down to the lowest common denominator we utilise an equitable substitution policy.

If an item is unavailable we will substitute it with another item of similar design, colour, quality and price.

For example, if a type of flower is out of season, we will substitute it with a similar flower with regard to appearance, colour and price.

When possible, we will first Endeavor to contact you prior to delivery. Orders received well in advance of their expected delivery date will obviously reduce our need to substitute.

So, as they say, ‘get in early to avoid disappointment’.